Profile

Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is –

• To help create a society that promotes people’s quality of life and that has human dignity at its core.
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment and promote sustainable development.
• To offer our customers sustainable financial products and high-quality service.

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity:

We are delighted to be recruiting for a Risk and Control Manager to cover a 6-month maternity leave within our Retail Banking team at our Bristol Head Office. This role is available as either a full-time or part-time position (minimum 3 days a week) on a 6-month Fixed Term Contract (FTC). It offers the benefits of flexible hybrid working, typically requiring 1-2 days in our Bristol office per week, with a choice of working from home on the other days (following an initial induction period).

The overall purpose of this role is essential in supporting our commitment to Consumer Duty, with a strong focus on outcomes testing, while also contributing to the broader activities of the team. This is an excellent opportunity for a motivated professional to join a values-driven team and make a tangible impact within a short-term, flexible role.

Key responsibilities:

• Drive Consumer Duty Outcomes Testing: Have primary responsibility for running a Customer Outcomes testing framework to determine the extent to which the firm is delivering on its commitment to deliver good customer outcomes, in line with Consumer Duty regulations.
• Support Broader Team Activities: Contribute to the Retail Banking team’s broader risk management and compliance initiatives, including enhancing our risk and control frameworks, breach management, regulatory rule mapping, and governance processes.
• Data and Insights for Decision-Makers: Shape the design of Consumer Duty reporting, including outcomes dashboards and the Board’s annual report, delivering meaningful insights on customer experiences.
• Stakeholder Engagement: Influence the design of processes and collaborate with stakeholders to ensure Consumer Duty materials (such as journey maps and product governance outputs) are aligned with our standards for customer outcomes.
• Uphold Risk Culture: Model high standards of risk culture and governance, reinforcing Triodos’ commitment to transparency and sustainable banking practices.

What we are looking for:

To be successful in this role, you’ll ideally bring:

• Financial Services Experience: Background in the financial services industry, with experience in roles involving risk management, compliance, or governance.
• Customer-Centric Focus: Understanding of UK customer journeys and Consumer Duty standards, with strong empathy for customer experience and outcomes.
• Analytical and Communication Skills: Ability to interpret data objectively and communicate insights to support decision-making.
• Commitment to Sustainability: Alignment with Triodos Bank’s mission, values, and dedication to making a positive societal impact.

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of Freedom, Equity, and Responsibility, as well as the personal qualities to live these values.

Offer

In return for your hard work and expertise, you will receive a Full Time Equivalent salary of between £42,000 - £62,000 depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Our benefits include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave – After each 5 years of service, you will be able to take a sabbatical of up to 3 months. This benefit is then available after every 7 years of service thereafter.
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of £200 a year
• 1 Wellbeing Day
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme
• Colleague recognition voucher scheme

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

Closing Date: 29/11/2024